Great service doesn’t just happen.

Of course you need great people – but we believe there’s more to it than that.

We measure our service performance and work hard at getting better all the time.

Our systems and processes give people the guidance and scope needed to understand the Ingen way of delivering great service.

We train them well – to give them the right service skills.

And we provide the right leadership and management. Leadership which inspires people to go the extra mile – and management that makes sure everyone is meeting our service standards.

The Ingen Way of Great Service embodies all of this – and it’s currently being rolled out across our Group.

It will be the hallmark of all Ingen companies.

The Ingen Way of Great Service

The Ingen Way of Great Service is a comprehensive approach to ensuring that our customers experience not just good service but great service. It is a tried and tested approach which we have built from the foundations up.

Our foundations are our guiding principles which are used in the delivery of all our projects and jobs for our customers.

We take a moments of truth approach to every interaction we have with our customers and our people are engaged in making the customer experience the best possible. Our management teams monitor this frequently and report on it.

Delivering a valued service encompasses everything we do: the quality of workmanship and project delivery, how we listen and communicate and the attitude and behaviour of our people.

That process begins for all our people in our service excellence workshops called You Make the Difference and that says it in a nutshell. You can expect our people to be more than willing to go the extra mile for you.

Our service to you is carefully delivered, managed and measured. Every project and all our work for you is managed by our rigorous 10 point review process. We seek your views and act on them.

  • “Ingen’s Mechanical team carried out the best installation I have ever been involved with. The quality was different class and this was also recognised by the client’s clerk of works. Building a long and trusting relationship is what is needed to achieve team goals and I personally had huge faith in all of the Ingen staff that I had the pleasure of working with. Ingen immobilised very quickly and put the correct amount of resources on site to hit the ground running.”

    Project – Bilston Primary School

    Bilston Primary School
    Steven Rennie - McLaughlin & Harvey
  • “We would highly recommend working with Ingen Technical Services to anyone. Our project ran smoothly from day one and with the assistance of Ingen’s experience staff, it gave us the confidence and comfort that we were working collaboratively with an A1 team. They listen and deliver every time so we will happilly continue our working relationship with Ingen.”

    John Ross, Central Building Contractors

    Central Building Contractors
    John Ross - Central Building Contractors
  • “Installing a new biomass heating system at Forss House Hotel was a big undertaking for us so it was important that we found a supplier who could give us advice in the beginning about which system we should go for, could project manage the installation and commissioning on site with minimal disruption to our guest, provide responsive service and help us with the RHI Accreditation process. Korrie have delivered on all of these as well as completing the job on time and budget.”

    Forrs House Hotel - Testimonial
    Forss House Hotel – Biomass
  • “The project is 99% complete and the performance so far has been excellent. Most important is to deliver a good quality project on time and within budget. The smooth delivery of the project is key and is my main focus. Ingen Technical Services have achieved this on this project.”

    Jim Harkness, Project Manager, McLaughlin & Harvey

    Hurlford Bonded Warehouse
    Client: McLaughlin & Harvey
  • “It has been a pleasure to work with someone who has been so accommodating and helpful throughout this project. The help you have given has been exceptional and you have gone above and beyond on every occasion. I have every confidence that, as a team, we will drive this to completion.”

    Kevin Callaghan, Site Manager, Morgan Sindall

    Morgan Sindall
    Client: Morgan Sindall

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    “Delighted, first class job. Very happy with how the project went.”

    Site Manager, David McMahon, CCG

    Brucehill - Solar PV
    Brucehill, Dumbarton – Solar PV

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    “Archie Rose could not have been more helpful. The halls experience of Korrie’s services can only be described as positive and professional from start to finish.”

    Ardgay Village Hall - Solar-PV
    Ardgay Public Hall – Solar PV

With a reputation for outstanding customer service and project delivery across the country, our client testimonials are testament to the quality of our people and our services.
View our client testimonials page.